Job Title: Remote Support Supervisor
City: Xenia
Pay Rate: $18.00
Job Description:
Are you looking for a career that matters? Are you tired of doing the same old thing and feeling as if you do not make a difference?
Apply for our Remote Support Supervisor position! You will oversee all operations of the Remote Support Center and manage and maintain the remote support data entry for individuals receiving remote support services, sites, and individual support plans (ISPs). Manage the schedules of the Remote Support Professionals (RSP) to ensure all remote support hours are covered.
Want to know more? Follow this link to our Indeed company page and watch short testimonial videos from our current employees
https://www.indeed.com/cmp/Toward-Independence,-Inc./about
What else does an RSS get to do?
- Handle escalated support cases and work closely with other departments to resolve complex issues.
- Serve as an advocate for individuals receiving remote support by making recommendations in areas where changes, updates, and modifications can improve the quality of services/supports the member receives.
- Track service documentation such as individual records, billing records, internal and external staff communications, and reportable events.
- Ensure RSPs follow their work schedules, show consistent attendance, adhere to core hours, and accurately record hours worked.
- Execute and adhere to Toward Independence Policy.
What do we need from you?
First off, this is not a M-F, 9-5 type of job. Most individuals we provide services require round-the-clock support, so we need people with the ability to work second or third shifts and weekends.
- You need to be 18
- Have a High School Diploma, GED, College Degree, or transcripts of any of these.
- Have a STRONG working knowledge of Word, Excel, and other related computer programs.
What does Toward Independence offer?
- Access to affordable medical, dental, and vision insurance for you and your family. (60% of our Employees pay nothing for their medical, dental, and vision insurance)
- Student Loan Forgiveness (for working for a non-profit 501(c)(3))
- Paid time off (PTO)
- Paid Training
- Company-Paid Life Insurance
- 403(b) retirement plan
- Discounts to Kings Island, Car Rentals, Hotels, cellular services and much more
If this sounds like something you would be interested in, we welcome you to apply. While you might be helping to change lives, yours will change forever!